Cross-Cultural Care Program for Aged Care Staff

Content

This program aims to support staff in residential aged care to provide high-quality cross-cultural care for residents, and is based on five modules:

• Module 1: An introduction to cross-cultural care for new staff
• Module 2: Cross-cultural communication
• Module 3: Cross-cultural leadership
• Module 4: Cross-cultural dementia care
• Module 5: Cross-cultural end of life care.

A cross-cultural care tool kit is also incorporated into the learning modules to facilitate changes in practice. The tool kit includes:

• Cross-cultural Care - Staff Self-reflection Tool
• Cross-cultural Care - Leaders Self-reflection Tool
• Cross-cultural Care Service Audit Tool
• Multicultural Workforce Management Audit Tool
• Organisational Support for Cross-cultural Care Services Audit Tool.

Depth

Basic

Target audience

Residential aged care staff

Authors

Australian Government Department of Health, Flinders University, Resthaven, Anglicare SA

Comments

A self-directed learning online tool to enhance cross-cultural quality of care and interactions with residents and co-workers. Although there are in-built multiple choice questions, these are not test questions and answers do not have to be submitted.

Registration required

Yes

Payment required

No

Student support

Yes

Certificate

No

Country of origin

Australia

Web address

https://www.openlearning.com/courses/​developing-the-multicultural-workforce-to-improve-the-quality-of-care-for-residents